Click the menu where it says " Summary" to change to " Detailed View".Ħ.3- To save your scan, click Next and click Save.Ħ.4- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box. The Intel® SSU defaults to the " Summary View" on the output screen following the scan. In order to check this further, could you please provide the following information?ġ- How many Intel® NUCs do you have that are affected by this behavior?Ģ- Have you tried this dual-monitor configuration using different displays or have you tested these displays on another computer or Intel® NUC if possible?ģ- Are you using straight-through connections with a single cable (HDMI-to-HDMI, USB-C to USB-C or DisplayPort™)? Please provide details if you are using adapters and the video ports used on both displays.Ĥ- What video resolutions, refresh rate, and Display Mode (Clone or Extended) are you using?ĥ- Please provide a Report for Intel® Graphics Drivers following the steps on the below link:Ħ- Also, please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather more details about your system.Ħ.1- Download the Intel® SSU and save the application on your computer.Ħ.2- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. Thank you for posting on the Intel® communities. The USB-C in the meanwhile recovered but remained black. The left monitor is the HDMI and the right one is the USB-C. While I was writing this, I recorded a small video showing the problem. Any help and pointers are highly appreciated. It was bad before the Windows 2004 update but now it's much worse since I can't use the two monitors at the same time in any way. Maybe this is some incompatibility issue, I don't know. It seems it's the operating system but I don't have anything to prove it. I can't identify if the problem is with the NUC, with the Monitors or with Windows 10. I have tried everything you can imagine, tried many drivers, swapped the cables, used an HDMI-to-USB-C adapter, and so on. Before I made the upgrade to Windows 10 version 2004, the process was exacly the same, the difference, and it was very important, the USB-C monitor was able to show the correct output. When it seems to wake up, the screen remains black. A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). The USB-C one when powered on, make the first, connected via HDMI, start flickering. The problem is when I have the two connected at the same time. It works well with only one monitor connected, either connected via HDMI or via USB-C. I have two Lenovo L27m-28 monitors connected to my NUC8i7BEH. If you have any questions about this issue, please reach out to Kensington support at 1-80.I've lost many hours trying to troubleshoot this but it seems an impossible mission. Contact Kensington SupportĪlthough the DisplayLink and macOS issue was not a problem with Kensington products themselves, we want to make sure our users are enjoying a fully functional desk environment. To ensure that you’re running the latest DisplayLink driver, you can download DisplayLink v5.0. Kensington has conducted extensive testing on all our DisplayLink-enabled docking stations (SD4700P, SD4000, SD3650, SD3600 and SD3500v) to ensure compatibility between DisplayLink and macOS.Ĭustomers can feel confident that all of our DisplayLink-enabled products will support multiple external displays on their macOS Mojave devices. Windows OS users were not impacted by this issue. MacOS 10.14 Mojave and the latest DisplayLink v5.0 driver fix the problem that had limited macOS High Sierra (10.13.4+) devices from full functionality with multiple DisplayLink-enabled USB graphics devices such as external monitors. However, there is a solution! How to fix the DisplayLink Issue on Mac OS? This limitation will impact users with a DisplayLink-enabled Kensington docking station (SD4700P, SD3650, SD3600, SD4000, or SD3500v), using a macOS (10.13.4) device and two DisplayLink-enabled USB graphics devices (i.e. Kensington Docking Station Not Detecting Monitor (Macbook)
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